Cookie Policy

Introduction

This Cookie Policy explains how The Learning Technology Group ("we," "our," or "us") uses cookies and similar tracking technologies on NODE (https://makenodes.com), our AI-powered training simulation platform. This policy provides detailed information about the types of cookies we use, their purpose, how long they remain on your device, and how you can manage your preferences.

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how their site is being used.

Cookies typically contain:

• A unique identifier to distinguish your browser or device
• Information about your preferences and settings
• Data about your interaction with our website and services
• Technical information to ensure proper functionality

Similar technologies include web beacons, pixels, local storage, and other tracking mechanisms that serve similar purposes to cookies.

How We Use Cookies

The Learning Technology Group uses cookies on NODE to enhance your experience and provide our AI-powered services effectively. Our cookies help us to:

• Keep you signed in to your account securely
• Remember your preferences, settings, and customizations
• Understand how you use our website and AI features
• Improve our services, AI models, and user experience
• Ensure the security and proper functioning of our platform
• Provide personalized content, recommendations, and training paths
• Analyze platform performance and optimize AI processing
• Deliver relevant marketing communications and product updates
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory requirements

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as:

• User authentication and session management
• Security features and fraud prevention
• Network management and load balancing
• Basic website functionality and navigation
• Cookie consent preferences
• AI service initialization and configuration

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced features:

• Language and region preferences
• User interface customizations and themes
• Saved simulation settings and templates
• Personalized dashboard configurations
• Accessibility settings and accommodations
• AI model preferences and interaction history
• Collaborative workspace settings

Performance and Analytics Cookies

These cookies collect information about how visitors use our website and AI services:

• Page views, session duration, and navigation patterns
• AI feature usage and interaction metrics
• Training simulation performance and completion rates
• Error rates, loading times, and technical performance
• User engagement with different platform features
• A/B testing for feature optimization
• Conversion tracking for business metrics

AI and Machine Learning Cookies

These cookies support our AI-powered features and personalization:

• AI model state and context preservation
• Personalized learning path recommendations
• Training simulation preferences and history
• Content generation optimization
• AI interaction patterns and feedback
• Model performance tracking and improvement

Marketing and Advertising Cookies

These cookies are used to deliver relevant marketing content and measure campaign effectiveness:

• Targeted advertising based on interests and behavior
• Cross-platform campaign tracking and attribution
• Social media integration and sharing features
• Email marketing optimization and personalization
• Conversion tracking for marketing campaigns
• Retargeting and remarketing activities
• Third-party advertising network integration

Third-Party Cookies and Services

We use various third-party services that may place cookies on your device. These services help us provide our AI-powered platform and improve user experience:

Analytics and Performance

• Google Analytics: Website traffic analysis, user behavior insights, and conversion tracking
• Mixpanel: Advanced product analytics and user journey tracking
• Hotjar: User session recordings and heatmap analysis (anonymized)
• Sentry: Error monitoring and performance tracking

AI and Cloud Services

• OpenAI: AI model processing and content generation
• Google Cloud AI: Machine learning services and data processing
• Microsoft Azure AI: Cognitive services and AI capabilities
• AWS Services: Cloud infrastructure and AI/ML services

Authentication and Security

• Auth0: Secure user authentication and identity management
• reCAPTCHA: Bot protection and abuse prevention
• Cloudflare: Security, performance, and DDoS protection

Communication and Support

• Intercom: Customer support chat and messaging
• Mailchimp: Email marketing and newsletter management
• Zoom: Video conferencing and webinar integration

Social Media and Marketing

• LinkedIn Insight Tag: Professional network advertising and analytics
• Facebook Pixel: Social media advertising and conversion tracking
• Twitter Analytics: Social media engagement measurement
• YouTube: Video content delivery and analytics

Cookie Duration and Lifecycle

Session Cookies

These temporary cookies are deleted when you close your browser or end your session:

• User authentication tokens and session identifiers
• Temporary AI processing states and context
• Form data and navigation state
• Security tokens and CSRF protection

Persistent Cookies

These cookies remain on your device for a specified period:

• Short-term (1-30 days): User preferences, recent activity, temporary settings
• Medium-term (30-365 days): Authentication tokens, personalization data, AI learning preferences
• Long-term (1-2 years): Analytics identifiers, marketing attribution, device recognition

Cookie Refresh and Updates

Some cookies are automatically refreshed or updated during your visits to extend their lifespan and maintain functionality. We regularly review and clean up expired or unnecessary cookies to minimize data storage.

Managing Your Cookie Preferences

Our Cookie Consent System

When you first visit NODE, you'll see our cookie banner allowing you to:

• Accept all cookies for full functionality
• Reject non-essential cookies while keeping core features
• Customize your preferences by cookie category
• Learn more about each type of cookie we use

Changing Your Preferences

You can modify your cookie preferences at any time by:

• Clicking the "Cookie Preferences" link in our website footer
• Accessing the Privacy Settings in your account dashboard
• Using your browser's cookie management settings
• Contacting our support team for assistance

Browser-Based Cookie Management

All modern browsers allow you to control cookies through their settings:

Impact of Disabling Cookies

Disabling cookies may impact your experience on NODE:

• Essential cookies disabled: Login issues, security problems, basic functionality failures
• Functional cookies disabled: Loss of personalization, repeated preference settings, reduced convenience
• Analytics cookies disabled: No impact on functionality, but reduces our ability to improve the service
• AI cookies disabled: Reduced personalization, repeated AI onboarding, less optimized experiences
• Marketing cookies disabled: Less relevant advertising, but no impact on core functionality

AI-Specific Cookie Considerations

AI Model Personalization

Our AI-powered features use cookies to provide personalized experiences:

• Learning path optimization based on your progress and preferences
• AI model adaptation to your communication style and needs
• Content generation tailored to your industry and role
• Simulation difficulty and complexity adjustments

Privacy-Preserving AI

We implement privacy-preserving techniques in our AI systems:

• Local processing where possible to minimize data transmission
• Anonymization and aggregation of AI training data
• Differential privacy techniques to protect individual data
• Secure multi-party computation for collaborative features

AI Data Retention

AI-related cookies and data are subject to specific retention policies:

• Personal AI interaction data is retained only as long as necessary
• Anonymized AI performance data may be retained longer for model improvement
• AI model states are regularly purged and refreshed
• User AI preferences can be deleted upon request

Cross-Border Data Transfers

Some of our cookies and tracking technologies may result in data transfers to countries outside your jurisdiction. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses with third-party providers
• Adequacy decisions for countries with sufficient data protection
• Privacy certification schemes and compliance frameworks
• Regular audits of international data processing activities

Legal Basis for Cookie Processing

Under applicable data protection laws, we process cookies based on:

• Consent: For non-essential cookies, we obtain your explicit consent
• Legitimate Interests: For analytics and AI improvement, balanced against your privacy rights
• Contractual Necessity: For essential cookies required to provide our services
• Legal Obligation: For cookies required by applicable laws and regulations

Your Rights Regarding Cookies

You have several rights regarding our use of cookies:

• Right to Information: Understand what cookies we use and why
• Right to Consent: Choose which cookies to accept or reject
• Right to Withdraw Consent: Change your cookie preferences at any time
• Right to Access: Request information about cookies stored on your device
• Right to Deletion: Request removal of specific cookies or all non-essential cookies
• Right to Portability: Export your cookie preferences for use elsewhere

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or service features. We will notify you of any material changes by updating the "Last updated" date at the top of this policy and, where appropriate, providing additional notice through our website or email communications.

Contact Us About Cookies

If you have any questions about our use of cookies, this Cookie Policy, or would like to exercise your rights regarding cookies, please contact us: