Compliance people actually practice
Click-through training proves attendance, not behavior. Agents have people practice the risky moments until the right response is a habit.
- Foundation
- Practitioner
- Proficient
- Field
- Manager Analytics
Designs safer processes for the team.
The problem
Why compliance & risk rarely works the usual way.
Click-through courses
Completion rates are high, and nothing changes in how people work.
Rules without situations
People know the rule, and miss it when the real case looks different.
Risk you can't measure
You know who finished the course, not who'd do the right thing.
Data privacy, in six levels
Where every person starts, where they're going, and what they can do at each step.
Data privacy
Compliance & risk · six levels- 01RememberFoundation
Knows what counts as personal data, and the rules that apply.
- 02UnderstandFoundation
Explains why each rule exists and what it protects.
- 03ApplyPractitioner
Handles client data correctly in daily work.
- 04AnalyzePractitioner
Spots risky situations before they become incidents.
- 05EvaluateProficient
Judges the grey areas, and when to escalate.
- 06CreateProficient
Designs safer processes for the team.
Make the mistake in the sandbox
People handle realistic cases in the sandbox, with personal data, grey areas and time pressure. Nothing passes while anything risky gets through.
- Cases from your own policies and incidents
- Grey areas, not only clear-cut rules
- Pressure, as in the real moment
Missions in real work
The skill, used in the person's actual week. These are a few the Field agent might set.
- Mission 01
Review this month's client files for personal data
- Mission 02
Escalate a grey-area case the right way
- Mission 03
Change one team process to remove a risk
What changes
For the people, their managers, and the organization.
Behavior, not attendance
Proof that people handle the situation, not that they clicked through.
Fewer incidents
Mistakes made in practice instead of with clients.
Evidence for audits
Who can handle which risk, with the evidence behind it.
