Privacy Policy

Introduction

The Learning Technology Group ("we," "our," or "us") operates NODE (https://makenodes.com), an AI-powered platform that transforms company knowledge into interactive training simulations. We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This Privacy Policy explains our practices regarding your personal information when you use our website, platform, and AI-powered services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account and create a user profile
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or support channels
• Participate in training sessions or simulations
• Upload content, documents, or training materials
• Provide feedback, reviews, or testimonials
• Apply for educational pricing or enterprise plans
• Attend webinars, demos, or virtual events

This information may include your name, email address, company name, job title, phone number, billing information, profile picture, and any other information you choose to provide.

Content and Training Data

When you use NODE's AI-powered services, we may collect and process:

• Training content and materials you upload or create
• Company frameworks, processes, and knowledge documents
• Simulation scenarios and decision-making data
• User interactions within training sessions
• Chat messages and AI conversation logs
• Performance metrics and learning analytics
• Collaborative workspace content and annotations

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (general geographic location based on IP)
• Referral sources and marketing attribution data
• Session recordings and heatmap data (anonymized)
• Error logs and performance metrics

AI Model Training Data

Our AI models are trained to provide better training simulations and user experiences. We may use aggregated, anonymized data from user interactions to improve our AI capabilities. We do not use your personal content or proprietary business information to train models that serve other customers unless you explicitly opt in to data sharing programs.

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision and Operations

• Provide, operate, and maintain the NODE platform and services
• Process AI-powered training simulations and content generation
• Manage user accounts, subscriptions, and billing
• Provide customer support and technical assistance
• Enable collaboration features and team management
• Deliver personalized learning experiences and recommendations

AI Model Improvement and Development

• Train and improve our AI models and algorithms
• Develop new AI-powered features and capabilities
• Enhance simulation quality and educational effectiveness
• Improve natural language processing and understanding
• Optimize content generation and scenario creation

Analytics and Business Intelligence

• Analyze usage patterns and user behavior
• Monitor platform performance and system health
• Conduct research and analytics to improve our services
• Generate business insights and market research
• Measure learning outcomes and training effectiveness

Communications and Marketing

• Send you service-related notifications and updates
• Provide marketing communications about new features
• Share educational content and industry insights
• Invite you to events, webinars, and product demos
• Respond to your inquiries and support requests

Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service and platform policies
• Respond to lawful requests from authorities
• Protect our rights, property, and safety

AI and Machine Learning Practices

How Our AI Works

NODE uses advanced AI and machine learning technologies to transform your content into interactive training simulations. Our AI models analyze your training materials, identify key decision points, and generate realistic scenarios that help learners practice critical thinking and decision-making skills.

Data Processing for AI

When you upload content or interact with our AI features, we may:

• Process your content through our AI models to generate simulations
• Analyze text, documents, and multimedia for learning objectives
• Generate synthetic scenarios based on your training goals
• Create personalized learning paths and recommendations
• Provide AI-powered coaching and feedback during simulations

AI Model Training and Your Data

We take your data privacy seriously in our AI development:

• Your proprietary content is not used to train models for other customers
• We may use aggregated, anonymized interaction data to improve our AI
• You can opt out of having your data used for model improvement
• All AI training follows strict data minimization principles
• We implement differential privacy techniques where applicable

Third-Party AI Services

We may use third-party AI services (such as OpenAI, Google AI, or Microsoft Azure AI) to power certain features of our platform. When we do, we ensure these providers meet our privacy and security standards, and we limit data sharing to what's necessary for service provision.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

Service Providers and Partners

• Cloud hosting and infrastructure providers (AWS, Google Cloud, Microsoft Azure)
• AI and machine learning service providers
• Payment processors and billing services
• Customer support and communication platforms
• Analytics and monitoring services
• Security and fraud prevention services

Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Legal Requirements

We may disclose your information when required by law or when we believe it's necessary to protect our rights, comply with legal proceedings, or respond to government requests.

Consent and Aggregated Data

With your explicit consent, we may share your information for research purposes or to showcase success stories. We may also share aggregated, anonymized data that cannot be used to identify you.

Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• End-to-end encryption for data in transit and at rest
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Secure cloud infrastructure with enterprise-grade protections
• Real-time monitoring and threat detection systems
• Regular security updates and patch management

Organizational Safeguards

• Employee background checks and security training
• Principle of least privilege access controls
• Data handling policies and procedures
• Incident response and breach notification protocols
• Regular compliance audits and certifications

AI-Specific Security

• Secure model training and deployment pipelines
• Protection against AI model attacks and data poisoning
• Secure handling of training data and model outputs
• Regular AI safety and security assessments

Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your data is being processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your profile and account settings
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

AI-Specific Rights

• Opt out of AI model training using your data
• Request information about AI decision-making processes
• Challenge automated decisions that significantly affect you
• Request human review of AI-generated content or recommendations

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@makenodes.com. We will respond to your request within 30 days and may need to verify your identity before processing certain requests.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and European Union. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with sufficient data protection
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account information: Until account deletion plus 30 days
• Training content: As long as you maintain an active account
• Usage data: Up to 2 years for analytics purposes
• AI training data: Anonymized data may be retained indefinitely
• Legal and compliance data: As required by applicable laws

Children's Privacy

NODE is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by email and by posting the updated policy on our website with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: